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Shipping & Returns

Fast and Reliable Shipping

At The Butterfly Shop, we pride ourselves on providing fast and reliable shipping. We ensure that your orders are carefully packaged and shipped promptly to your doorstep. We aim to build trust and loyalty by delivering a seamless shipping experience to our customers.
We understand the importance of transparent communication regarding shipping costs and methods. That's why we strive to provide clear and straightforward information to ensure that our customers can make informed decisions with confidence.

When you check out there will be various options on how you wish your items to be shipped.

Hassle-Free Returns and Exchanges

Privacy Policy

Our return and exchange policy is designed to make your shopping experience with us worry-free. If you've changed your mind about a purchase or are dissatisfied with a product, we've got you covered. We believe that a hassle-free refund or exchange process is essential in building trust and reassuring our customers that they can shop with peace of mind.
We are committed to transparently communicating our return and exchange policy, ensuring that you have all the necessary information to make informed decisions. Your satisfaction is our priority, and we're here to make the process as smooth as possible.

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require your order number.

  • Only regular priced items may be refunded, sale items cannot be refunded. 

 

 Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at luke@thebutterflygardener.co.uk and we will send you our returns address.

 Exempt Goods

The following are exempt from refunds:

  • Gift cards

 

 Late or missing refunds

  • If you have not received a refund after 14 days, first check your bank account again.

  • If you have done and still have not received your refund, please contact us at luke@thebutterflygardener.co.uk

 

 Return shipping

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please either get proof of postage or send your return item recorded or we cannot guarantee that we will receive your returned item.


 

This Privacy Policy governs the manner in which The Butterfly Gardener Ltd collects, uses, maintains and discloses information collected from each “User” of the website (“The Butterfly Shop”). This Privacy Policy applies to the site and all products and services offered by The Butterfly Gardener Ltd, parent company of (“The Butterfly Shop”).

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users who visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

The Butterfly Gardener Ltd collects and uses Users personal information for the following purposes:

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service such as postal operators.

  • To administer a content, promotion, survey or other Site feature

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, The User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Changes to this privacy policy

The Butterfly Gardener Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Butterfly Gardener Ltd

luke@thebutterflygardener.co.uk

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